PRIVACY POLICY
Last Updated: June 2026
At ZEN Reformer Pilates, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly.
This Privacy Policy explains what information we collect, how we use it and the choices you have regarding your personal data when you visit our website, make a booking or contact us.
Who We Are
ZEN Reformer Pilates is a reformer Pilates studio based in Devon, offering classes, memberships and wellbeing services.
If you have any questions regarding this Privacy Policy, please contact us at hello@zenreformerpilates.co.uk.
Information We Collect
We may collect personal information when you:
• Make a booking or purchase a membership
• Complete a contact or enquiry form
• Join a waiting list
• Subscribe to emails or updates
• Contact us directly
The information we collect may include:
• Name
• Email address
• Telephone number
• Emergency contact details
• Booking and attendance information
• Membership details
• Information provided through forms or enquiries
We may also collect anonymous website usage information to help us improve our website and services.
How We Use Your Information
We use your information to:
• Manage bookings and memberships
• Communicate important information about your classes or account
• Respond to enquiries
• Provide customer support
• Improve our services and website experience
• Send marketing communications where you have chosen to receive them
• Comply with legal and regulatory obligations
We will never sell your personal information to third parties.
Bookings and Payments
ZEN Reformer Pilates uses Arketa to manage bookings, memberships and payments.
When you make a booking through Arketa, your information is securely processed through their platform. Payment details are handled by trusted third-party payment providers and are not stored by ZEN Reformer Pilates.
Website Analytics
Our website may use cookies and analytics tools to help us understand how visitors use our website and improve the user experience.
This information is collected anonymously and cannot be used to identify you personally.
Sharing Your Information
We may share your information with trusted service providers who help us operate our business, including:
• Arketa
• Website hosting providers
• Payment processors
• Email communication providers
• Analytics providers
These providers only have access to information necessary to perform their services and are required to keep your information secure.
Data Security
We take appropriate measures to protect your personal information from unauthorised access, loss, misuse or disclosure.
While no online system can guarantee complete security, we work with trusted providers and follow reasonable security practices to safeguard your data.
Your Rights
Under UK data protection law, you have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information where applicable
• Object to or restrict certain types of processing
• Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us using the details above.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
ZEN Reformer Pilates